Working at Glenmuir House Residential Care Home

Risks were managed effectively and staff had clear guidance to follow which was contained within detailed care plans. People were given their medicines safely and improvements had been made to the processes to improve safety and recording.

There were enough staff to meet people’s needs... Staff rotas showed there were sufficient numbers of suitably qualified and trained staff consistently deployed to fully meet people’s needs... Staff spoke positively about staffing levels currently.

Staff told us, “Anything we want to get training on – we get.” Staff said they have regular infection control training... Staff who administer medicines spoke confidently about giving medicines safely. They told us they had received regular training and have their competency assessed annually.

Staff were well trained to carry out their role and received positive support from management. Oversight and governance processes had been improved and were being used to improve the quality of care. These systems and processes need to become further embedded.