Working at Glenkindie Lodge Residential Care Home

Potential areas of risk were assessed and kept under review. Records detailed how people's care was to be provided by staff to reduce potential risk... Medicines were administered, stored and disposed of safely and information about a person's medicine was recorded within their medication and care records.

A staff member told us, 'It's a home not just a place to work, we all work well as a team.'

Family members said staff were busy, however a majority stated there were enough staff. A family member told us, 'There are plenty of staff and they know what they're doing and meet the resident's needs.'

Staff upon commencement of their role were supported with an induction package and training which included the Care Certificate... Staff spoke positively of the training they had received and spoke particularly of training in dementia care, nutrition and hydration.

Staff spoke positively of the management and leadership of the service, and of the support and guidance provided by both the registered manager and head of care. They told us this had had a positive impact on people’s care and ensured a pleasant and welcoming atmosphere within the home.