Working at Glenhurst Manor
44a West Cliff Road, Bournemouth, BH4 8BB
Operated by Kevin Ellis
36 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff enjoy a supportive culture and strong management with good safety, but activities have diminished without a dedicated coordinator and staffing lacks stability."
Safety & Risk
7/10
✓
The service worked with people to understand and manage risks... Staff understood and followed health and safety procedures. Health and safety audits took place regularly.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt there was a more open, supportive culture that had improved morale; staff said 'the best home I have worked in' and 'good morale and positive ethos'.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: People, staff and relatives were all satisfied that staffing levels were appropriate to meet people's needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received core training including moving and handling, first aid, Mental Capacity Act; new staff completed Care Certificate; regular supervisions and annual appraisals.
Management
7/10
✓
People, their relatives, and staff were complimentary about the registered manager. Governance systems were in place to ensure oversight.
Programmes
4/10
!
Per 2018 comprehensive inspection: Activities provided but levels had diminished due to vacancy for activities coordinator; staff provided varied programme including outside entertainers and weekly trips.
Points to consider
No dedicated activities person, so fewer events like trips and entertainers run by care staff instead of a full programme.
Per 2018 comprehensive inspection: people felt the levels of activities provided had diminished since there had been a vacancy for the role of activities co-ordinator. This post was in the process of being filled.
Staffing levels get the job done but no details on stable teams, low agency use or easy workloads.
Per 2018 comprehensive inspection: People, staff and relatives were all satisfied that staffing levels were appropriate to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews