Last updated: 10 February 2026
"Brilliant leadership and a supportive family-like culture, but occasional night staffing shortages delay call bell responses."
People received their medicines safely... Risk assessments were clear and regularly reviewed... Accident and incident records were completed and monitored... Staff were aware of safeguarding procedures.
Staff felt listened to... 'This has been the best team I have worked under. This is absolutely lovely, everybody is kind and supportive. We are a family...' There was a positive and open culture at the home.
Rotas showed service staffed 10% above dependency model with sufficient staff deployed, but 'Some people... at times during the night calls bells took longer to respond to. A person told us, "Night time really, because there may not be enough staff."'
We reviewed all training records which confirmed all staff were up to date with their required training. Staff had received regular supervision.
Staff said, 'She [manager] is so kind and brilliant.' 'This was the best manager she had ever worked for.' 'Leadership has very much improved – they [manager] want what's best... approachable and listen to you.'
People were able to access a broad range of meaningful activities... We observed one [coordinator] playing dominoes... Another person was having their nails done... Christmas pantomime.
Staffing is sufficient overall but there are occasional night shifts where call bells take longer to answer because of staff levels.
Some people we spoke to did mention at times during the night calls bells took longer to respond to. A person told us, "Night time really, because there may not be enough staff."
Only standard mandatory training with everyone up to date, no specialist courses or funded qualifications mentioned.
We reviewed all training records which confirmed all staff were up to date with their required training.
Activities programme has variety and a coordinator but no specialist or innovative approaches named.
People were able to access a broad range of meaningful activities... playing dominoes with a person... having their nails done... Christmas pantomime.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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