Last updated: 9 February 2026
"Supportive leaders and a trusting culture where staff feel valued, but unclear staff retention and basic activities hold it back."
People were protected and kept safe. Staff understood and managed risks. The provider had a proactive and positive culture of safety... investigated incidents thoroughly.
Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider supported staff well-being. Staff said 'I’m well-supported'.
The provider made sure there were enough qualified, skilled and experienced staff... We observed care and support that was provided promptly, but in an unrushed way.
Managers made sure staff received training and regular appraisals to maintain high-quality care. They had undertaken a wide range of training, including training about people’s conditions and health needs.
Leaders were visible, knowledgeable and supportive. People, staff and professionals were complimentary about the registered manager.
There was a wide range of activities which reflected people’s requests and interests. The provider organised for mobile hairdressers and entertainers... lady come to do exercises.
Staffing is adequate for unrushed care, but no details on staff retention or agency use.
We observed care and support that was provided promptly, but in an unrushed way.
Only standard training and regular appraisals, no specialist courses or funded qualifications.
Managers made sure staff received training and regular appraisals to maintain high-quality care.
Varied basic activities like exercises and entertainers, but no dedicated coordinator or innovative programmes.
There was a wide range of activities which reflected people’s requests and interests... mobile hairdressers and entertainers... exercises.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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