Last updated: 10 February 2026
"Approachable managers and strong team culture stand out, but limited activities programmes and lack of staff retention hold it back."
Staff used positive behaviour support to reduce risks to people who might become distressed. They followed people’s risk assessments... Medicines were well-managed and safely stored and administered. The provider set up an audit system for medicines which included weekly, monthly, and bi-annual audits. These had been completed and were up to date.
Staff said leaders and managers were approachable and listened to them if they had any suggestions or concerns. A staff member told us, “Glenfield has come together to build a strong team whose wish and desire is to see the people we support live their best life.” Another staff member commented, “It’s a truly special place, and I’m grateful to be a part of it.”
The service was well-staffed. Staff had the training they needed to meet people’s individual support needs. Relatives were satisfied with staffing numbers and how staff supported their family members. A relative said, “Staff are well-trained and well-briefed. There’s always a member of staff to keep an eye on [person].”
Staff training included the government-recommended Oliver McGowan Training on Learning Disability and Autism. A staff member said, “I’ve had lots of training and support in dealing with behaviours of concern.” Staff were well-supported by managers and the provider. They had regular supervisions and appraisals.
Staff told us managers listened to them and promoted an open and inclusive culture at the service. A staff member said, “Everyone at Glenfield, including the manager, is like an open book, very approachable and accessible. There’s always room to listen to staff about their own ideas or concerns.” In 2024 the provider was named as a top employer in a national newspaper’s ‘best companies’ award.
People were active and followed their chosen routines including artwork, shopping, and spending time in the service’s new sensory room, and in the garden. A staff member did artwork with a person on the floor because the person preferred this.
No dedicated activities coordinator or specialist programmes, so the role is mostly routine personal care with basic activities like artwork, shopping, and sensory room time.
People were active and followed their chosen routines including artwork, shopping, and spending time in the service’s new sensory room, and in the garden.
Staffing is adequate and skilled enough for needs, but no details on staff retention, long-serving team, or agency use to show it's exceptional.
The service was well-staffed. Staff had the training they needed to meet people’s individual support needs.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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