Working at Gleneagle House
29 Gleneagle Road, London, SW16 6AY
Operated by Admiral Healthcare Limited
7 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Supportive manager and positive staff culture stand out, but short staffing and lack of activities hold it back."
Safety & Risk
6/10
✓
However, there were no risk assessments for people who smoked, some medicines protocols were not provided for staff... information was missing on the actions staff had to take to support people to leave the building safely in an event of fire. The registered manager took immediate action.
Staff Culture
7/10
✓
A staff member said, 'I come to work happy, I look forward to it.' We saw good team working practices at the service, with shared responsibilities... regular staff meetings facilitated to discuss issues arising.
Staffing Levels
5/10
!
Three out of four people that we spoke to told us there were not enough staff to support them with their activities during the day. Their comments included, '[The service] needs more staff.'
Training & Dev
6/10
✓
Staff had been trained to meet people's care and support needs, which included training in safeguarding, Mental Capacity Act 2005 (MCA), medicines management, health and safety, first aid and supporting people with behaviour that challenged others. However, records showed that staff were not provided with training in mental health awareness.
Management
8/10
✓
People found the registered manager approachable and supportive, with one person saying, 'Thanks to the manager, I would be on the street without him, he's saved me.' A healthcare professional said, 'The manager is very hand-on, supportive and take actions where needed.'
Programmes
2/10
✕
Three out of four people that we spoke to told us there were not enough staff to support them with their activities during the day... 'If [the service] had more staff, we could do activities, or they could take us out'
Points to consider
No activities or group outings organised, so the role is mostly basic support while residents do things independently and say they want more staff for activities.
Three out of four people that we spoke to told us there were not enough staff to support them with their activities during the day... 'If [the service] had more staff, we could do activities, or they could take us out'
Residents say there are not enough staff during the day, even though levels were recently increased a bit.
Three out of four people that we spoke to told us there were not enough staff to support them with their activities during the day. Their comments included, '[The service] needs more staff.'
Only standard training with no mental health awareness course until after the inspection, and supervisions not done regularly.
records showed that staff were not provided with training in mental health awareness... the registered manager had identified that processes in place did not ensure that the supervision and appraisal meetings were carried out regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews