Working at Glendon House
2 Carr Lane, Cromer, NR27 0PS
Operated by Glendon House Limited
36 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff receive good training and supervisions with positive morale, but staffing lacks stability details and activities miss innovations."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured on all infection prevention and control measures including PPE, testing, social distancing. Per 2018: Safeguarding training, safe medicines management, incidents recorded and reviewed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff reported good morale, 'Quite a positive vibe, we have got some good characters. Everyone is quite willing to help out.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There was consistently enough staff to support people in a safe way.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received training relevant to their role and were supported to access further qualifications such as the Diploma in Health and Social Care, regular supervisions.
Management
6/10
✓
Per 2018 comprehensive inspection: The registered manager was approachable and visible, staff felt supported in their role and the morale amongst the staff was good.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator full time, variety of activities including nail painting, games, music appreciation, themed events like 1940s party.
Points to consider
Staff numbers are sufficient for safe care, but no details on low agency use or team stability to keep workloads easy.
There was consistently enough staff deployed to care for people.
Varied activities with a full-time coordinator like games and themed events, but no specialist programmes or creative innovations.
There was an activities coordinator who worked full time. During our inspection visit, we saw people being engaged in a number of activities... themed events also took place.
Manager is approachable and supportive, but no evidence of hands-on leadership or acting on staff feedback for improvements.
The registered manager was approachable and visible... Staff felt supported in their role and the morale amongst the staff was good.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews