Working at Glendale Lodge
Glen Road, Deal, CT14 8BS
Operated by Extrafriend Limited
32 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff felt like one big happy family with supportive managers, but gaps in some workers' job history checks need fixing."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm... Lessons were learnt from accidents and incidents. People's medicines had been well managed.
Staff Culture
8/10
✓
Staff all told us how much they enjoyed working at the service. A staff member said, 'we are one big happy family.'
Staffing Levels
5/10
!
There were enough staff to support people. Staffing rotas evidenced a stable and consistent staff team, but one of two staff files we checked had a large gap of 13 years in the staff members employment history.
Training & Dev
6/10
✓
Staff continued to receive the training, support and supervision they required to provide quality care and support. Most care staff had a health and social care qualification.
Management
7/10
✓
Staff felt well supported by the management team. A staff member told us, 'The manager and the deputy manager are very supportive, they are kind and very approachable.'
Programmes
6/10
✓
A range of activities were available... keep fit exercises in the chair, card making... entertainers... bingo and greyhound racing... primary school children visited.
Points to consider
Enough staff with a stable team, but they missed full job history checks on some workers.
One of two staff files we checked had a large gap of 13 years in the staff members employment history.
Only standard training like induction and basic qualifications, no specialist courses or funded development.
Staff continued to receive the training, support and supervision they required... Most care staff had a health and social care qualification.
Basic activities like entertainers, exercises and school visits, but mixed feedback from residents wanting more variety.
People gave us mixed views about the activities... 'I would like some more entertainment'... one staff member was currently completing activities coordinator training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews