Last updated: 9 February 2026
"Strong leadership, positive culture where staff feel valued and good training, although basic activities and limited staff time with residents hold it back."
Excellent infection prevention: PPE, testing, specialist equipment, proactive COVID measures (2020); good safeguarding, risks managed, medicines safe but storage not best practice (per 2019 comprehensive inspection)
Clear positive open culture shared by management and staff, staff feel valued, listened to, passionate about service (per 2019 comprehensive inspection)
Sufficient staff to meet needs; staff positive 'good to have the time to spend with people' but one person wished for more time with staff (per 2019 comprehensive inspection)
Mandatory and specialist training e.g. swallowing difficulties, supported to gain NVQs, regular supervision and appraisals (per 2019 comprehensive inspection)
Registered Manager and Deputy Manager demonstrated strong leadership and clear expectations (2020); staff 'really great to work for... always feel well supported', open door approach (per 2019 comprehensive inspection)
Organised activities included arts and crafts, games, bingo, cooking, pamper sessions, gardening, external entertainers, interactive touch table; some people wanted more (per 2019 comprehensive inspection)
Staffing levels are okay to cover the basics but one resident said they wish staff could spend more time chatting with them.
People told us that generally there were enough staff available to support them... However, another person told us, 'I do wish they [staff] could spend more time with me.'
Activities are basic group things like bingo, crafts, and gardening with no full-time coordinator, so shifts can feel routine.
Organised activities provided included arts and crafts, games, bingo, cooking and baking, pamper sessions and gardening... Some people told us they wanted more activities provided for them.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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