Working at Glendale
Ambleside Avenue, Walton On Thames, KT12 3LW
Operated by Anchor Hanover Group
61 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Positive culture where staff feel valued, approachable management and strong safety, but basic activities with mixed reviews and adequate staffing."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Staff Culture
8/10
✓
There was a positive and friendly culture within the service amongst staff and people. Staff said they felt valued. Per 2018 comprehensive inspection.
Staffing Levels
5/10
!
There was a sufficient number of staff to meet people's needs. Per 2018 comprehensive inspection.
Training & Dev
6/10
✓
Staff were up to date with training that was relevant to their roles and had regular supervision with their line manager. Per 2018 comprehensive inspection.
Management
7/10
✓
People, staff and relatives felt the registered manager was approachable, and staff said they felt valued. Per 2018 comprehensive inspection.
Programmes
4/10
!
There were mixed reviews from people, relatives and staff about activities. Per 2018 comprehensive inspection.
Points to consider
No activities coordinator or specialist programmes, just basic games, crafts, quizzes and occasional outings, so the role is mostly routine personal care.
There were mixed reviews from people, relatives and staff about activities... 'There needs to be more one to one or small group activities. There are not always meaningful activities.' Per 2018 comprehensive inspection.
Staffing is adequate but nothing special, with enough staff to answer call bells but no mention of stable team or minimal agency use.
'As far as I'm concerned, there's enough staff'... 'Yes I think there are enough staff.' Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews