Last updated: 10 February 2026
"Hands-on approachable management, stable staffing without agency use, and a positive supportive team culture, although limited unstructured activities hold it back."
People were protected from potential abuse and avoidable harm by staff who had completed up to date safeguarding training and knew about the different types of abuse and how to report it.
Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team... Staff told us they enjoyed their roles. Comments included; 'We work really well together and the manager is always there for us.'
Agency staff were not used, and staff covered and supported each other when shifts required filling to cover leave or other absences during the pandemic.
Staff had their training updated regularly. This included training on PPE, COVID-19 and infection control... Staff training covered those areas identified as necessary for the service and additional training to meet people's specific needs. This included the Care Certificate.
People and staff told us the management of the service were hands on, approachable and listened when any concerns or ideas were raised.
Per 2019 comprehensive inspection: Some activities were provided. Singers and musicians visited and people were taken out in to the local community.
No activities coordinator or structured programme, so the role is mostly routine personal care with occasional music visitors and outings.
Per 2019 comprehensive inspection: Some activities were provided. Singers and musicians visited and people were taken out in to the local community. However, the activities were not always meaningful and relevant to people's backgrounds and interests.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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