Working at Glencoe Care Home

People were protected from potential abuse and avoidable harm by staff who had completed up to date safeguarding training and knew about the different types of abuse and how to report it.

Staff felt respected, valued and supported and said they were fairly treated. There was a positive attitude in the staff team... Staff told us they enjoyed their roles. Comments included; 'We work really well together and the manager is always there for us.'

Agency staff were not used, and staff covered and supported each other when shifts required filling to cover leave or other absences during the pandemic.

People and staff told us the management of the service were hands on, approachable and listened when any concerns or ideas were raised.