Working at Glenbrooke House
Chowdene Bank, Gateshead, NE9 6JE
Operated by Gainford Care Homes Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Stable staffing and a positive family-like culture, but basic training and limited activities hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was using PPE effectively and safely. We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: There was a positive culture at the home, the staff team told us they felt part of a family working together as a team.
Staffing Levels
8/10
✓
Staff had worked hard to ensure the service did not rely on agency staff, including covering additional shifts to ensure high levels of continuity.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff told us they valued the training on offer. One told us, 'Last one was the moving and handling, staff got in the hoist. We need to refresh our e-learning next it's new.'
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager held staff meetings to discuss relevant information and policy updates. Staff told us they valued these meetings.
Programmes
4/10
!
Per 2019 comprehensive inspection: People had good links to the local community through regular access to local services. People were supported to follow interests and to take part in activities that are socially and culturally relevant to them including active social club memberships.
Points to consider
Just basic training like moving people and online refreshers, no specialist courses or paid qualifications.
Per 2019 comprehensive inspection: Staff told us they valued the training on offer. One told us, 'Last one was the moving and handling, staff got in the hoist. We need to refresh our e-learning next it's new.'
No activities coordinator or special programmes, just basic outings to local places and social clubs.
Per 2019 comprehensive inspection: People had good links to the local community through regular access to local services.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews