Working at Glen Rosa & Kitwood House
24 Grove Road, Ilkley, LS29 9PH
Operated by Methodist Homes
47 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Strong training and a positive family-like culture, but no registered manager yet and inconsistent staffing hold it back."
Safety & Risk
6/10
✓
Medicines were managed in a safe and proper way. People received their medicines as prescribed... Risks to people's health and safety were assessed and plans of care created for staff to follow. Learning had taken place following incidents.
Staff Culture
6/10
✓
Staff said morale was good and that they felt able to approach the management team... 'I love it. You work with the same team. Management are approachable... I love this unit. It's small. Like a little family.'
Staffing Levels
4/10
!
However staffing levels were not always consistently maintained on both day and night shifts. We saw on five of the last 22 days, only seven staff had been on duty... At night time... on seven out of the last 22 last days only three night staff had been on duty.
Training & Dev
8/10
✓
We reviewed the training matrix and saw staff received regular updates... Specialist training had also been provided to staff such as stoma, palliative care and pressure area care. Most staff had completed further training... such as National Vocational Qualifications (NVQ's).
Management
4/10
!
A registered manager was not in place, although steps were being taken to address this. The registered manager left in August 2017 and a new manager was now in post who had applying to be the registered manager for the service.
Programmes
6/10
✓
An activities co-ordinator was employed who provided a range of person centred activities... activities which included baking, singalongs, music therapy and games with staff. External entertainers also visited the home... some people had recently attended an over 90's party in Ilkley.
Points to consider
No permanent manager in place yet, as the previous one left recently and the new one is still applying to register.
A registered manager was not in place... The registered manager left in August 2017 and a new manager was now in post who had applying to be the registered manager for the service.
Staffing levels not always enough, short on some day and night shifts, leaving staff feeling rushed and pressured.
staffing levels were not always consistently maintained on both day and night shifts... some staff raised concerns that staffing levels were not always maintained at safe levels... 'More and more we are short which makes it very very difficult'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews