Working at Glen Pat Homes
10 Elm Park Road, London, N21 2HN
Operated by Glenpat Homes Limited
7 bedsResidential homesHomecare agencies
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Staff feel like family with good training and supervision, but short staffing and few activities hold it back."
Safety & Risk
6/10
✓
People had individual risk assessments detailing the risks to their health or safety and the support they needed to minimise the risks. The quality of the risk assessments had improved since the previous inspection. People's medicines were managed safely.
Staff Culture
6/10
✓
Staff gave very positive feedback about the registered manager. They said he was a good role model... A staff member told us, "We are like a family here."
Staffing Levels
3/10
✕
The care home was short staffed at the time of the inspection and we saw from the staff roster that some staff had been working 60 hours in a week as well as sleeping in duties. In addition staffing had been reduced from 4 to 2 staff members between 8pm and 10pm.
Training & Dev
6/10
✓
Staff completed an induction when they started work during which they completed the Care Certificate which is a nationally recognised qualification in care. After that they completed mandatory training... Staff received regular supervision where their understanding of training was tested.
Management
4/10
!
The provider had failed to notify CQC about one incident they were required by law to notify. The provider had not fully assessed how staff working on weekend nights should deal with an emergency such as how to safely evacuate people and keep them safe while awaiting assistance.
Programmes
3/10
✕
One relative said they never saw people doing anything in the care home.
Points to consider
Not enough staff on some shifts, leading to very long hours for workers and agency staff to cover gaps.
The care home was short staffed at the time of the inspection and we saw from the staff roster that some staff had been working 60 hours in a week as well as sleeping in duties.
No activities coordinator or fun programmes, so the job is mostly routine care with basic outings like shopping.
One relative said they never saw people doing anything in the care home.
Boss missed some risks like low night staffing until inspectors raised them.
the provider acted immediately to increase staffing when these concerns were raised but had not identified them themselves.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews