Working at Gledhow

Medicines were managed safely. Risk assessments contained the relevant information about risks to mitigate or prevent incidents. Incidents and accidents were reported to CQC and lessons learnt from incidents were shared to drive quality and improvement.

Staff told us the registered manager was supportive and approachable. Comments included, "I feel like I can always go to the manager. I always raise my concerns and I feel I can do that."

There were enough staff employed to ensure people's needs were being met on a daily basis. Staff told us there were always enough staff on shift. One staff member said, "At the moment we have enough staff. We do sometimes use agency to cover holidays, but we are recruiting and new staff are starting."

Per 2020 comprehensive inspection: Staff had the relevant skills and knowledge to care for the people living in the home. New staff had an induction programme and regular training. Development and monitoring of staff was carried out through regular supervisions and annual appraisals.

Per 2020 comprehensive inspection: There was a variety of activities within the home and people told us these were enjoyable. The provider had introduced 'seize the day' which supported people to achieve a dream they have. The home introduced themed weeks to celebrate different cultures and experiences.