Working at Gledholt Mews & Coach House

People were protected from harm as systems to prevent abuse were effective. Staff received training in safeguarding... People's medicines were found to be safely managed. Systems to assess, monitor and reduce risks to people were effective.

There were sufficient numbers of staff to meet people's needs. People told us staff were always available.

Staff confirmed they received training and people said staff were suitably qualified to support them. Staff told us training was valuable and prepared them for their role. New staff received monthly supervision, whilst established team members received this every two months.

An activities coordinator had recently joined the home... People were actively engaged with leisure activities in the community. One person said, 'Staff always ask if you want to do things like joining the gym.' Kitchen staff supported people to learn through a 'master class'