Last updated: 10 February 2026
"A family-like culture with supportive managers and strong safety practices, although no permanent manager was in place."
Per 2022 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, promoting safety through hygiene practices, and making sure infection outbreaks can be effectively prevented or managed. Per 2019: Medicines were managed safely, safeguarding concerns raised appropriately, risks managed safely.
Per 2019 comprehensive inspection: One staff member commented, 'I love it, it is a small group, like a family unit, nearly everybody gets on.' Most staff told us that the managers were supportive, that they could raise concerns with them and they were listened to. There was an open culture within the service.
Per 2019 comprehensive inspection: Suitable staffing levels were in place to meet the needs of the people living at the home. We observed, and staffing rotas showed that planned staffing levels were being achieved. Per 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Per 2019 comprehensive inspection: New staff completed an induction which included training and shadowing experienced members of the team. Staff's knowledge was developed through an ongoing training development programme which included training in mental health, learning disabilities and choking awareness. Staff were supported by regular supervision.
Per 2019 comprehensive inspection: There was not a registered manager in place but alternative management arrangements were effective and a new manager had recently been appointed. People and staff shared positive feedback about the management team.
Per 2019 comprehensive inspection: People had opportunities to join in with activities that were flexible and tailored to what people wanted on the day. Every morning, there was a meeting between staff and people to plan activities. Records showed activities were available during all day and weekends. We spoke with activity coordinators.
No permanent manager in post during the 2019 inspection, so leadership stability might not be fully settled.
Per 2019 comprehensive inspection: There was not a registered manager in place but alternative management arrangements were effective and a new manager had recently been appointed.
Only standard training and induction with regular supervision, no funded specialist qualifications or career development.
Per 2019 comprehensive inspection: Staff were supported by regular supervision and told us their supervision meetings were supportive. New staff completed an induction which included training and shadowing.
Recruitment had one gap where a staff member's employment history was not fully checked.
Per 2019 comprehensive inspection: The home's recruitment process was mostly safe. The employment history for one staff member had not been fully explored but from other staff files we sampled and our conversations with staff involved in the recruitment, we were reassured this was a one-off occurrence.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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