Last updated: 10 February 2026
"Staff feel valued and supported with a positive culture and good training, although the new manager is still registering and agency staff are sometimes used."
People received their medicines safely and as prescribed; risks to people's safety had been assessed and recorded
Staff told us the caring nature came from their hearts, staff were enthusiastic, motivated and supportive to each other; 'I feel supported in my role', 'I love it here'
There were sufficient staffing levels to keep people safe; the manager worked to reduce the use of agency staff
Staff received ongoing training relevant to their roles; management had recently arranged additional in-depth dementia training
The service was well-led by a new manager who was in a process of registering; staff said 'We've got a fantastic manager now... Both will come and help on the floor'
Designated staff member ensured good choice of activities; themed events like 'Wild West' day, chair exercises, community links such as hospital radio
No permanent manager yet, the new one is still registering.
a new manager who was in a process of registering with the Care Quality Commission
Staffing is adequate but they sometimes use agency workers.
The manager worked to reduce the use of agency staff and where agency staff were required they ensured consistency of care was maintained as much as possible
Only regular basic activities like themed days and outings, no specialist programmes.
There was a designated staff member who ensured there was a good choice of activities... 'Wild West' day... chair exercise session... local hospital radio station
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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