Working at Glebe House Retirement Home
Rectory Road, Woodbridge, IP12 3JS
Operated by Prime Residential Care Limited
20 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported by visible directors and love their jobs, but staffing lacks a stable long-term team and COVID risks for vulnerable people need better attention."
Safety & Risk
6/10
✓
Per 2020 targeted inspection: Assured on infection prevention, PPE, testing but 'We were not assured that action had been taken to consider and reduce any impact to people or staff who may be disproportionately at risk of COVID-19.'
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: 'Staff were complimentary about the service and how it was led. One staff member said, "I love my job." Another... had been supported to progress in their career.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There were enough staff to meet people's needs and this was kept under review.'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: 'Staff were provided with one to one supervision meetings... Training in dementia was booked for all staff the week after our inspection.'
Management
7/10
✓
Per 2018 comprehensive inspection: 'Staff told us that the directors were visible in the service... One staff member said... "It is fabulous, they [directors] have really turned it around."'
Programmes
6/10
✓
2020: 'The activities co-ordinator had taken photos...'; per 2018: 'relationship with a local school... every other week groups... visited... in house activities including games.'
Points to consider
Enough carers on shift to meet needs, but no word on stable long-term team or rarely needing agency staff.
Per 2018 comprehensive inspection: 'There were enough staff to meet people's needs and this was kept under review.'
Standard training like safeguarding and dementia with some supervision, but no specialist courses or funded qualifications for career growth.
Per 2018 comprehensive inspection: 'Staff were trained... in safeguarding, medicines... Training in dementia was booked... end of life training for all staff.'
Good infection control overall, but not fully addressing extra risks for residents and staff more likely to get very ill from COVID.
Per 2020 targeted inspection: 'We were not assured that action had been taken to consider and reduce any impact to people or staff who may be disproportionately at risk of COVID-19.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews