Working at Glebe House
Glebe Road, Rainham, RM13 9LH
Operated by Avenues London
12 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff spoke positively about the family-like culture with enough staff and good training, but medicines management issues and basic activities held it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely. We found gaps in people's medicine administration records. Protocols... incorrect in one instance and missing in another.
Staff Culture
6/10
✓
Staff spoke positively about the management team... 'we are a family and we work together and we support each other.'
Staffing Levels
5/10
!
There were enough staff working at the service... using existing or agency staff to cover shifts.
Training & Dev
5/10
!
Staff were trained in safeguarding adults from abuse and staff who administer medicines had received appropriate training.
Management
4/10
!
Quality assurance systems were not sufficiently robust to identify all concerns with medicines management.
Programmes
3/10
✕
People were happy with the service provided by staff and the activities, such as a summer barbecue.
Points to consider
Staff made mistakes with medication like gaps in records and using wrong or missing instructions.
We found gaps in people's medicine administration records. Protocols for staff to follow when people were prescribed to take medicines as and when required, were incorrect in one instance and missing in another.
Managers' quality checks missed the medication problems before inspectors found them.
The provider had not realised there were concerns with medicines management as their quality assurance systems had not identified the issues we found.
Only basic activities like a summer barbecue mentioned, so the job is mostly routine personal care.
people were happy with the service provided by staff and the activities, such as a summer barbecue, were discussed before they occurred.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews