Working at Glebe House Care Home

Staff understood the processes to follow to safeguard people... Medicines were well managed... electronic system... had considerably reduced any errors... evidence of learning from incidents that took place and appropriate changes were implemented

Staff felt they were supported by the registered manager, deputy and fellow colleagues... Team away days... Comments included, 'It was uplifting, I enjoyed the whole day', 'Spending time with the manager and other colleagues'

People were supported by enough staff with the skills, experience and knowledge to meet their needs. Staff rotas were well managed and were planned in advance. During the inspection, the atmosphere in the home was calm and staff did not appear to be rushed

The provider and registered manager considered innovative, creative ways to train and develop their staff based on research and best practice guidelines... One example included the use of the Virtual Dementia Tour (VDT) training. Thirty staff had completed the training... Comments included, 'It's the best training I have had'

The registered manager and deputy demonstrated effective leadership skills within their roles. Their knowledge, enthusiasm and commitment to the service, the people in their care and all staff members was without doubt exemplary. Comments included, 'I cannot speak highly enough about them, they are wonderful'

The service had recently been awarded care home of the month from an organisation that promoted music... There was a dedicated activities team who provided support seven days a week... examples where activities remained innovative... book club, choir, knitting group, intergenerational school visits