Last updated: 10 February 2026
"Effective safety practices and approachable management foster a positive culture, but occasional agency staff and basic training without progression hold it back."
Risks to people's health, safety and well-being were effectively managed. Medicines were administered safely.
There was a positive and open culture at the service. We observed staff interacting positively with each other and other professionals.
The registered manager ensured there were enough staff, with the right training and skills, to meet people's needs.
Per 2018 comprehensive inspection: Staff had received essential training and there were opportunities for additional training specific to the needs of the service, including the care of people with dementia.
People and staff spoke positively about the management of the service who they felt were approachable, and always listened to their views.
Per 2018 comprehensive inspection: People took part in activities such as exercise classes, quizzes, manicures and themed events, such as Chinese new year celebrations and visits from external entertainers.
Staff numbers are enough but agency staff get used sometimes so shifts might feel stretched at times.
Per 2018 comprehensive inspection: agency staff were used when required.
Training is standard mandatory stuff plus some dementia basics and supervisions, no funded qualifications or career progression paths.
Per 2018 comprehensive inspection: Staff had received essential training and there were opportunities for additional training specific to the needs of the service, including the care of people with dementia.
Activities include outings, quizzes and themed days but no specialist coordinator or innovative programmes to make the job more fulfilling.
Per 2018 comprehensive inspection: a varied range of activities on offer including exercise classes, trips to the theatre, trip to a dementia friendly museum, manicures and themed events.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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