Last updated: 9 February 2026
"Staff feel happy and well supported in an open culture with strong safety, but no details on staff retention or innovative activities."
People were safeguarded from abuse and avoidable harm. Staff understood their duty to maintain people's safety and report any concerns.
Staff were happy in their roles and felt well supported. The manager and provider had developed a culture that was open, inclusive, and person-centred.
There were enough staff deployed to safely meet people's needs. Staff felt staffing levels were sufficient... Staff were not rushed and had time to sit with people.
Staff undertook a wide range of training courses to equip them with the knowledge needed... A staff training matrix confirmed staff received training appropriate to their roles.
People, relatives and staff said they felt listened to and were confident in the management of the service. The manager is described as lovely and responsive.
A well-being team provided a programme of group and individual activities each day. People were given information about planned activities.
Staffing levels are sufficient to meet needs safely, but no info on agency use or staff staying long-term.
Staff felt staffing levels were sufficient to be able to deliver safe care and support. The provider used a dependency tool to determine staffing levels.
Staff get training appropriate to their roles, but no specialist courses or funded qualifications mentioned.
Staff undertook a wide range of training courses to equip them with the knowledge needed to carry out their roles. A staff training matrix confirmed staff received training appropriate to their roles.
Wellbeing team runs daily group and one-to-one activities, but nothing distinctive or innovative named.
A well-being team provided a programme of group and individual activities each day.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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