Last updated: 9 February 2026
"Close supportive team culture with good staff retention and strong safety practices, but standard training and shared manager limit progress."
2022: assured on infection control, PPE, testing, cleaning, vaccination; per 2018: good safeguarding knowledge, safe medicines with audits, risk assessments, learning from incidents.
Per 2018: staff feel part of close team, 'we help each other out, we support one another... all the staff stay', enjoyable atmosphere with laughing.
Per 2018: enough staff to meet needs with small pool of bank staff, no agency for years, rotas planned around people; 2022: measures to mitigate COVID staff pressures.
Per 2018: staff receive appropriate training, regular supervisions, annual appraisals, competency checks; 2022: updated PPE training.
Per 2018 comprehensive inspection: registered manager approachable and supportive, people/relatives/staff say they can speak to them anytime, clear management structure.
Per 2018: varied activities including trampolining, swimming, spa days, museum club, eco arts and crafts, music/drama, community outings, rotas support them.
Staff get standard training and supervisions, but no specialist courses or career development.
staff continued to receive appropriate training to meet people's needs. Staff confirmed they continued to have regular supervisions and an annual appraisal of their performance.
Varied outings and hobbies add interest, but no dedicated coordinator or innovative programmes.
A large variety of activities, many in the local community, were undertaken by people. On the day of our visit some people went out to a local café group... Other activities... trampolining, swimming, spa days, museum club, eco arts and crafts and music and drama.
Manager also runs a nearby home and shares the staff team, so might not be fully hands-on here.
The registered manager at Girling Street was also the registered manager at another of the providers locations, which was situated a third of a mile from Girling Street. The two services share the same staff team.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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