Working at Gingercroft Residential Home

Improvements were needed to infection control measures in place as we observed some unsafe and undignified practice. The provider was working on an infection control action plan... but this had not yet been fully completed.

Staff fed back they felt an extra staff member was needed in the morning to be able to support people in a timely manner. The registered manager acknowledged this was being looked into. While agency staff were being utilised to cover permanent staff sickness or annual leave, agency staff were not being used to cover the extra staffing needed. Until the extra staffing was resolved by staff shifts altering to accommodate this, it left the service short staffed.

Staff received training for their role. However, there was some mixed feedback from staff. Staff all told us they received training, however multiple felt they would benefit from more face-to-face training, particularly for moving and handling.

Staff were positive about the registered manager about their approachability. However, there was mixed feedback about how effective they were as the registered manager. One staff member told us, “The registered manager is approachable, but they don’t follow up on what they say.”