Last updated: 10 February 2026
"Visible leadership and positive culture inspire the team, but training gaps and agency staff reliance need improvement."
Written guidance on how to keep people safe was not always robust, we found examples where further mitigating information was missing. [...] We recommend the provider ensures documentation is updated and includes all risk mitigation information.
There was a positive culture at the service which focused on providing people with high standards of care. [...] Staff meetings and handover meetings were used to ensure continuous learning and improvements took place.
There was enough staff to meet people's needs. [...] At times, the service was reliant on agency staff. We were told regular agency staff were provided which provided continuity of care for people.
Staff completed a range of training. Overall training compliance was monitored, and any areas of shortfall were being addressed within an ongoing training programme.
The leadership was visible and inspired the staff team to provide a quality service. The manager had an 'open door' policy, so people could approach them directly to discuss any concerns.
Per 2018 comprehensive inspection: The service employed an activities coordinator who provided a wide range of interesting and innovative activities to keep people stimulated and entertained.
Training covers the basics but has some gaps that are still being fixed, with no specialist courses mentioned.
Staff completed a range of training. Overall training compliance was monitored, and any areas of shortfall were being addressed within an ongoing training programme.
Staffing is enough to get by but they rely on agency workers at times.
At times, the service was reliant on agency staff.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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