Working at Gilwood Lodge

Written guidance on how to keep people safe was not always robust, we found examples where further mitigating information was missing. [...] We recommend the provider ensures documentation is updated and includes all risk mitigation information.

There was a positive culture at the service which focused on providing people with high standards of care. [...] Staff meetings and handover meetings were used to ensure continuous learning and improvements took place.

There was enough staff to meet people's needs. [...] At times, the service was reliant on agency staff. We were told regular agency staff were provided which provided continuity of care for people.

The leadership was visible and inspired the staff team to provide a quality service. The manager had an 'open door' policy, so people could approach them directly to discuss any concerns.

Per 2018 comprehensive inspection: The service employed an activities coordinator who provided a wide range of interesting and innovative activities to keep people stimulated and entertained.