Last updated: 9 February 2026
"Stable teams and positive staff morale with good safety and activities, but bosses' quality checks missed key issues like best practice."
Medicines were stored and administered safely. Staff were knowledgeable about types of abuse. There was an electronic system in place for incident and accident recording.
Staff morale was good and all of the staff spoken with had a positive, can do attitude. Staff told us they felt supported by the manager and the provider.
There were sufficient staff on duty to meet people's needs. The same staff members had worked at the home for some time and knew people well.
The majority of staff had up to date training to do their job role effectively. Staff had received supervision from their line manager but some not as frequently as policy recommended.
The service was not consistently well led. The provider's quality assurance system failed to identify that the service did not always reflect best practice guidelines.
People attended day services with vocational activities such as coffee shop, garden centre, park rangers, landscaping, swimming, arts and crafts, music, animal husbandry.
Bosses quality checks missed key issues like best practice guidance and mental capacity assessments.
the provider's quality assurance system failed to identify that the service did not always reflect best practice guidelines or that aspects of service provision such as adapting the premises to meet people's needs.
Some staff miss out on regular supervision meetings as required by policy.
some staff had not received supervision as frequently as the provider's supervision policy recommended but said an action plan had been put into place to resolve this.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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