Working at Gildawood Court

There was a relaxed atmosphere in the home where we saw many warm and thoughtful interactions between staff and people. Staff also gave positive feedback about working at the home and the support they received from the registered manager.

There were enough staff to keep people safe. Records showed assessed staffing levels had been maintained and this was reviewed regularly by the registered manager. During periods of staff sickness, the deputy manager or temporary staff provided via an agency supported the service.

The provider's training programme ensured staff had the right knowledge and skills to support and care for people well. This included specialised, accredited dementia training, 'My World', which aims to continually improve the lives of people living with dementia.

Staff also gave positive feedback about working at the home and the support they received from the registered manager. One staff member told us, '[Registered manager] is very nice, she has an open door and she's here straightway if we need her.'

There was a 'well-being co-ordinator' who was responsible for the programme of activities. They told us, 'We design the weekly planner to include a range of stimuli. The activities are based around people's spiritual, sensory, intellectual and physical needs. I tailor the activities to the residents. We have an arty group of people and we recently won a 'Caring Homes' art competition.'