Last updated: 10 February 2026
"Strong staff training and supportive culture with enough staff on duty, but inconsistent quality checks and no structured activities programme hold it back."
Risk assessments were in place and reviewed regularly to minimise risks... Medicines were safely received, stored, administered... Staff had received training in safeguarding.
Staff told us they felt listened to and the registered manager was approachable. A staff member said, 'There is an open door approach...'
People we spoke with were happy with the staffing levels. On the day of our inspection, there were enough staff on duty to care for and support people.
Staff received specific training to meet people's individual assessed needs. For example, staff were trained in Epilepsy and Diabetes where people had assessed needs in these areas.
A system was in place to monitor the quality and safety of the service, however these were not always effective in identifying and addressing issues.
easy read surveys supported people to make suggestions about menu choices and activities.
Bosses quality checks are inconsistent and miss some issues.
A system was in place to monitor the quality and safety of the service, however these were not always effective in identifying and addressing issues.
No activities coordinator or structured programme, so the role is mostly routine personal care.
easy read surveys supported people to make suggestions about menu choices and activities.
They do not always analyse accidents and falls to learn lessons from them.
There was minimal evidence to support learning lessons from accidents, incidents or falls which had occurred at the service.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp