Working at Gilburn

There were enough staff. We observed there to be enough staff available to provide the care and support people needed... Staff reported there were enough of them to provide the support people needed.

We reviewed records which demonstrated staff accessed and completed training modules in a wide range of areas. This included Oliver McGowan training and additional Autism and Learning Disability modules.

The registered manager and regional manager were very open and transparent... One staff member told us, “Ever since the registered manager was here, they have been fantastic. The registered manager has improved Gilburn entirely.”