Last updated: 9 February 2026
"Stable staffing with fewer agency workers and improved training boost team morale, but unclear management roles and limited activities hold it back."
As discussed in the well led section of this report there were systems in place around safeguarding; however, it was not a prominent theme across the service.
There had been a marked improvement in staff training and morale. Staff told us, 'I feel confident with management support and I can rely on the staff team to provide assistance when needed.'
There had been a marked reduction in the use of agency staff which was key to the improvements found at the service as people were supported by a consistent staff team.
The registered manager told us they had improved training and retention. In addition to mandatory training, they had introduced a new programme to recruit and upskill care staff to a new senior role.
roles and responsibilities in the management team were not always clear and the planning of quality checks needed improving to ensure consistency.
There was 1 activity coordinator, supported occasionally by care staff. They were thinly stretched across the large service.
Managers have unclear roles and weak quality checks, so they might miss issues affecting your work.
roles and responsibilities in the management team were not always clear and the planning of quality checks needed improving to ensure consistency.
Just one overstretched activities coordinator means your day is mostly routine personal care with little variety.
There was 1 activity coordinator, supported occasionally by care staff. They were thinly stretched across the large service.
Safeguarding is not a big focus or discussed much, so less emphasis on keeping people protected.
systems in place around safeguarding; however, it was not a prominent theme across the service. We looked at multiple minutes from different meetings and noted safeguarding was not directly discussed at the meetings.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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