Working at GHC Nursing Home

Relatives and health professionals often can't get hold of the home by phone or email, so the manager isn't always easy to reach.

One relative told us, 'I do have a concern, when I call no one answers the phone. I could not come to see [family member] I wanted to know they [family member] were ok.' A professional told us, 'Poor accessibility to the home for communication, limited reading of emails sent to the home and limited access via telephone also.'

Health pros say staff don't always follow guidance, care is inconsistent, equipment isn't fitted right, and paperwork like food charts is incomplete.

One professional told us, 'We find guidance is not always followed and inconsistency of care. Equipment is not always fitted properly. We have shown staff, but this continues.' Another professional told us, 'poor documentation for information collating; E.G inconsistent completion of food charts or incomplete dysphagia management checklists.'

Only standard training like end of life care is mentioned, no specialist courses or funded qualifications.

staff had completed training in end-of-life care.