Working at Georgina House

There was no oversight of incidents, accidents, and safeguarding concerns. Incident reports to inform learning and reduce risks were not always completed, and staff handover records were not always completed.

Staff told us, “We are stretched, we don’t go out every day, we will often organise indoor activities,” and “Residents all do the same activities. Wednesday is Club Day, so everyone goes to the club. Swimming is another day, so everyone goes swimming. Some people don’t get to choose their activities.”

Staff had not always received the training they needed to develop the skills required to effectively meet the needs of people living at the home. The registered manager had no oversight of staff training, and not all staff had completed essential training.

Governance and audit systems had not identified the issues we found during this assessment. There was a lack of oversight, monitoring, and action. For example, there was no formal process to monitor the quality of care provided, including care records and daily notes.

There were not always enough staff to enable people to do the activities they wanted to do... People’s care was not always personalised... and people regularly participated in the same activities.