Working at Georgian House

The provider had a proactive and positive culture of safety, based on openness and honesty. A safeguarding lead had been employed since the last inspection. This had resulted in better oversight of matters relating to safeguarding.

Staff told us they were well supported and described a positive working environment. Staff frequently referred to the importance of working as a team and there was a clear set of values focusing on supporting people as individuals.

A relative commented; “There are always staff dotted around, on the stairs, in the corridors and communal rooms.” Since the previous inspection a new rota system had been introduced to monitor agency staff deployment.

An in-house trainer had been employed who regularly monitored staff practice... Staff received training in areas identified as necessary for the service, including training on how to support people with specific mental health conditions and behaviours such as hoarding, trauma informed practice.

Staff told us leaders were approachable and supportive. One commented; “[Name of senior staff member] is approachable and will be around the floor and observing and updating us if we need it.”

Since our last inspection an activity co-ordinator had been employed... On the second day of the on-site visit people had been to a football match, out shopping, feeding the birds and to an art class.