Last updated: 9 February 2026
"Great management and positive culture where staff feel valued and heard, but basic activities and fluctuating staffing hold it back."
People were kept safe by effective safeguarding systems. Staff were trained in safeguarding and understood how to identify and escalate signs of abuse.
Staff we spoke with as part of this assessment felt George Hythe House was a very good place to work. Staff told us they felt communication was good, and that their voice was being heard and respected by leaders.
Enough staff were present to meet people's needs during our inspection visits. However, we did note fluctuating demand at certain times of day.
Staff told us they felt they received adequate training that supported them in their role and enabled their development.
Feedback about the registered manager was very positive. One staff member told us, “Perfect manager. First one I’ve had who is so good and sorts things out. She’s the best manager I’ve had by far.”
Joyful and friendly staff were available to support people with a range of activities. One person told us, “I go on the swimming and day trips.”
Only basic activities like day trips and colouring done by care staff, no dedicated coordinator or special programmes to make the job more varied.
Joyful and friendly staff were available to support people with a range of activities. One person told us, “I go on the swimming and day trips.” “I have my little activities I like doing. Staff have offered to go to shop to get my colouring pens and activity sheets.”
Staffing is adequate but nothing special, with fluctuating demand at times and some complaints that call bells are not always answered quickly.
we did note fluctuating demand at certain times of day. 3 relatives and 5 people indicated that staff did not always respond to call bells promptly.
Only standard training like safeguarding and medicines checks, no specialist courses or funded qualifications for career growth.
Staff told us they felt they received adequate training that supported them in their role and enabled their development. a training matrix was used to monitor and ensure staff compliance with training.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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