Working at George Edward Smart Homes

Risk assessments and care plans are often out of date or missing, so staff don't always have the latest info to keep people safe.

Risk assessments and associated support plans used by staff as a point of reference were not always up to date or completed which put people at risk of otherwise avoidable harm.

The bosses above the manager have no clear strategy or action plan to fix record-keeping problems quickly.

there was no clear strategy in place at provider level and no operational plan to ensure systems and process remained established to maintain accurate and complete records of people's care.

Medication records have gaps and no guides for giving painkillers as needed, which could lead to mistakes.

Protocols were not always available to ensure staff safely administered and recorded medicines prescribed to be taken 'as required'. For example, pain relief.