Working at Gencare Care Home
176 Woodcock Hill, Harrow, HA3 0NY
Operated by Gencare Limited
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported by management and colleagues with sufficient staffing and safe practices, but no activities coordinator or structured programmes and only basic training hold it back."
Safety & Risk
8/10
✓
Risks to people's safety and wellbeing had been assessed. Systems were in place to investigate accidents, incidents, complaints, and safeguarding incidents. People’s medicines were managed safely.
Staff Culture
8/10
✓
Staff told us they were well supported by their colleagues and management. A member of staff told us, “Support from management is excellent. Management are very responsive.”
Staffing Levels
7/10
✓
Management explained that since the previous inspection, they had recruited a significant number of staff. Staff told us there were sufficient numbers of staff to safely meet people’s needs and staff were not rushed.
Training & Dev
6/10
✓
Records showed that staff had received training in areas relevant to their roles. Staff received supervision sessions which provided an opportunity for them to discuss their performance and professional development.
Management
7/10
✓
Staff spoke positively about the manager and said they felt well supported. A member of staff told us, “We have recently got a new manager. She is lovely.”
Programmes
3/10
✕
People were supported to take part in community events.
Points to consider
No activities coordinator or structured programmes, so the role is mostly routine personal care.
People were supported to take part in community events.
Only standard training and basic supervision, no specialist courses or funded qualifications.
Staff were well trained and supported appropriately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews