Last updated: 9 February 2026
"Staff enjoy chatting with residents and varied activities like pet therapy, but management tensions and incomplete medication training need improvement."
Prescribed creams and eye drops required dating upon opening to ensure they were not used after the recommended opening times. Appropriate action had been taken following several safeguarding concerns, although there were some inconsistencies with the level of investigation.
Staff told us the changes within the home have allowed them to sit and talk to people. One staff member told us 'The best part of my job is simply sitting and chatting with people, you see a real difference in people when they talk about the things they love'.
Safe recruitment practices such as carrying out criminal records checks was in place for all staff however; we found the most recently recruited staff did not all have two references to assure the service of their suitability.
We found further medication training had commenced to ensure staff administered prescribed medications safely, but this had not yet been completed.
Staff told us, 'The new manager is great really approachable, firm but fair but sometimes when [they] are not around things slip', whereas another staff member told us 'sometimes there seems to be some tension within the management team'.
A variety of activities were offered, and these were developed in line with people's interests. People told us they recently enjoyed making bird feeders and knitting. The manager had recently introduced pet therapy.
The manager has only applied to register and staff say things slip when they are not around, plus tension in the management team.
The service had a manager who has applied to become registered with the Care Quality Commission... 'sometimes when [they] are not around things slip'... 'sometimes there seems to be some tension within the management team'
Some new staff files are missing a second reference check.
the most recently recruited staff did not all have two references to assure the service of their suitability. The manager and admin manager were aware of this and were taking appropriate action.
Medication training is not complete for all staff and there were issues with dating creams and eye drops.
We found further medication training had commenced... but this had not yet been completed... Prescribed creams and eye drops required dating upon opening... This placed people at risk of receiving medication unsafely.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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