Working at Gatwick Rise

Accidents and incidents were investigated, action taken, and lessons learned. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible.

One care worker told us, “Things have improved so much since the new manager started. We have more staff and less chaos, a lot more activities so people we support are engaged and interested.” Staff felt confident to raise issues and that they would be listened to.

We reviewed 3 staff recruitment files and found staff were recruited safely. We saw staff had received appropriate training in crises prevention and learning disability. The manager had booked in future training courses for Makaton training.

People had access to a range of activities and entertainment to support their health and well-being... “[Person] now has an activity timetable, with lots of options. [Staff] are trying to add more things, and there’s more onsite activity for [person].”