Working at Gatesgarth

People were safeguarded... by the systems and staff training; risks assessed and mitigated; promoted open culture of continuous learning; improved medicines checks after mistakes

Staff had worked... over twenty years told us, 'We care from the heart. They are like our family and we treat them as such'

Many staff being employed in the home for over ten years; 'staffing levels were maintained at a good level and they had time to meet people's needs'

The new registered manager had a good oversight of the service and was experienced; staff team were positive about the new manager's input and 'The manager is really good at listening'