Last updated: 10 February 2026
"Supportive management, enhanced dementia training and positive culture, but lots of new staff means some do not know residents as well yet."
The provider had a proactive and positive culture of safety... Medicines were now managed safely; the provider had sought specialist support to improve the management of medicines
Staff told us they had more time to spend with people which improved morale at the service... We observed staff to work together effectively in designated roles
Staff were recruited safely and there were enough staff deployed to meet people’s needs... All of the people we spoke with, and their relatives told us staffing had improved... 'I don’t have to wait long at all anymore, there is always someone around'
The provider had sought out their internal dementia specialist team to spend time with staff... A staff member said, 'We have had enhanced training in dementia, it’s helped me access parts of people’s personality I didn’t know were there, and it’s the training it’s really transformed the way I support people.'
Staff told us... 'The manager is firm but approachable and they’ve had lots to deal with it’s a difficult job they do; things have improved.'
A dedicated activity team were available 7 days a week... staff supported people to go out and about into the local community which included visiting an ice cream parlour, staff also explained they completed themed individual outside activities
Staffing levels are now good so there is no waiting for help, but lots of new staff means some do not know residents as well yet.
People and their relatives told us there had been a lot of new staff since out last assessment which meant some staff knew people better than others.
There is a dedicated activities team doing outings, themed sessions and one-to-one time, but nothing specialist or innovative like named therapy programmes.
A dedicated activity team were available 7 days a week... visiting an ice cream parlour, staff also explained they completed themed individual outside activities one of which was linked to a person’s favourite book.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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