Working at Gateford Hill Care Home

The provider had a proactive and positive culture of safety... Medicines were now managed safely; the provider had sought specialist support to improve the management of medicines

Staff told us they had more time to spend with people which improved morale at the service... We observed staff to work together effectively in designated roles

Staff were recruited safely and there were enough staff deployed to meet people’s needs... All of the people we spoke with, and their relatives told us staffing had improved... 'I don’t have to wait long at all anymore, there is always someone around'

The provider had sought out their internal dementia specialist team to spend time with staff... A staff member said, 'We have had enhanced training in dementia, it’s helped me access parts of people’s personality I didn’t know were there, and it’s the training it’s really transformed the way I support people.'

Staff told us... 'The manager is firm but approachable and they’ve had lots to deal with it’s a difficult job they do; things have improved.'

A dedicated activity team were available 7 days a week... staff supported people to go out and about into the local community which included visiting an ice cream parlour, staff also explained they completed themed individual outside activities