Working at Gate House
238 New Cross Road, London, SE14 5PL
Operated by Mr & Mrs L Palmer
10 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported by management with low turnover and good training, but safety checks missed scalding hot taps and fire drills were ineffective."
Safety & Risk
4/10
!
There were safety monitoring and recording processes in place, but these had not always identified potential concerns. The hot water tap... was running much hotter than it should be... records of water temperature checks... had not identified the issue. It was not clear how successful an emergency evacuation of the home would be.
Staff Culture
6/10
✓
Staff described a positive culture and the home had a good atmosphere. Staff told us they enjoyed working there. Staff turnover was low.
Staffing Levels
6/10
✓
There were enough staff to support everyone. Staff turnover was low and they spoke of the service in very positive terms.
Training & Dev
6/10
✓
Staff had completed an induction programme in line with the requirements of the Care Certificate. Further training and vocational qualifications were available to staff, who were engaged in learning. They confirmed their training was up to date.
Management
6/10
✓
Staff told us they enjoyed working at the home and felt supported by management. Managers and staff were clear about their roles and responsibilities. Suggestions are listened to.
Programmes
5/10
!
The home offered social activities for people to do together and as individuals. They went on outings, such as visits to beaches in the summer, local restaurants and community events, and there were social occasions and celebrations at the home.
Points to consider
Safety checks missed a scalding hot tap and fire drills were not effective enough to evacuate people quickly.
the hot water tap in a shared hand basin was running much hotter than it should be... records of water temperature checks... had not identified the issue. we saw from the records of fire drills that many people felt no sense of urgency and often declined to participate
Only basic outings like beach trips and community events with no dedicated activities coordinator or specialist programmes.
They went on outings, such as visits to beaches in the summer, local restaurants and community events, and there were social occasions and celebrations at the home.
Staffing is adequate but nothing special with no details on minimal agency use or proactive recruitment.
There were enough staff to support everyone. People told us there was always staff around if they needed them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews