Working at Garth House
Tower Hill Road, Dorking, RH4 2AY
Operated by Aria Healthcare Group LTD
42 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Attentive staff keep people safe with good support and team spirit, but no permanent manager in post."
Safety & Risk
7/10
✓
Staff helped people remain safe and free from harm as they had identified risks and taken action to respond to them. The manager carried out a monthly audit of all accidents and incidents.
Staff Culture
6/10
✓
Staff felt supported and valued by management and enjoyed their roles. '[Manager] is very nice. She is always around. It's a good team – we help each other'
Staffing Levels
6/10
✓
People and staff felt there were sufficient staff to meet the needs of people. We observed plenty of staff around during the day and staff were available and attentive.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had the training and support they needed to carry out their roles effectively. Supervisions took place every two months.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and had submitted their application to register with CQC.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activities lead organised skittles, bingo, baking, school visits, music therapy, chair exercises and community links.
Points to consider
No permanent manager in post yet, so leadership stability could be an issue.
At the time of our inspection there was not a registered manager in post.
Staffing is adequate with enough people around but they describe it as busy even with a diary to prioritise.
It's busy, but we have a diary which helps us prioritise and we have a strong team.
Just standard training and supervisions, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff had the training and support they needed to carry out their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews