Working at Garswood House Residential Care Home
Garswood House, Wigan, WN4 9TZ
Operated by Croftwood Care UK Limited
53 bedsNursing homesResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported with a positive culture and strong safety practices, but limited staff retention and basic training are drawbacks."
Safety & Risk
7/10
✓
2021 targeted inspection: Assured on all infection prevention measures including PPE, testing, cleaning and social distancing; per 2018 staff trained in safeguarding with good knowledge.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said "I love my job, we get lots of encouragement" and "I definitely feel supported"; over 90% satisfied with support and supervision in survey.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Staffing levels were consistently appropriate to meet people's needs; dependency tool completed monthly and hours exceeded requirements.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received regular training monitored via matrix, supervisions every three months and annual appraisals; Care Certificate in place.
Management
6/10
✓
Per 2018 comprehensive inspection: Staff told us the registered manager was a visible presence in the home and was "always happy to help out."
Programmes
6/10
✓
Per 2018 comprehensive inspection: Dedicated activities co-ordinator provided variety including bingo, games, crafts, weekly tea dance and visiting artists.
Points to consider
Staff numbers meet needs with a dependency tool, but no details on keeping staff long-term or very low agency use.
Per 2018: Staffing levels were consistently appropriate... dependency tool had been completed and updated monthly... weekly staffing hours exceeded the number of care hours required.
Training covers basics like safeguarding and moving people with regular supervisions, but no specialist courses or funded qualifications.
Per 2018: Training matrix showed staff had received training in... safeguarding, dementia awareness... Care Certificate was in place... supervision and appraisals...
Activities coordinator runs regular bingo, games, crafts and outings, but no special programmes to make the job more creative.
Per 2018: activities such as bingo, games and crafts... weekly tea dance at a local social club, visiting artists... activities schedule was displayed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews