Working at Garson House Care Home
7 Lee Road, Lynton, EX35 6HU
Operated by Mr & Mrs R M Boundy
13 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff praise stable staffing with no agency use and supportive leadership, but limited activities and medicines management issues hold it back."
Safety & Risk
5/10
!
Medicine systems were safe, and records showed people were receiving their medicines when they should, however although there was no impact to people, we identified improvements were still needed around the management of medicines.
Staff Culture
7/10
✓
Staff spoke of a positive working environment. They told us the newly recruited staff had significantly reduced the significant pressures and challenges the service faced at the time of the last inspection.
Staffing Levels
8/10
✓
All staff we spoke with spoke very positively about the current staffing levels. One said, 'It has made such a difference to us all.' The service manager told us there was no current agency staff use.
Training & Dev
5/10
!
Per 2022 comprehensive inspection: Staff received a continuous training programme to support them in their roles and deliver care in line with recognised standards. Induction for staff new to the care industry included attaining the Care Certificate.
Management
6/10
✓
People and staff told us they had confidence in the leadership at the service. Staff said that the service manager was always available for them.
Programmes
4/10
!
Some people living at the service attended the local church when they wished and the local town hall was starting coffee mornings that people could attend. The service manager said they were looking to reconnect with the local school.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with just basic outings.
Per 2022 comprehensive inspection: People had limited opportunity to be involved in activities. The service manager told us current staffing issues had impacted on being able to have a structured programme.
Only standard training like Care Certificate, no specialist courses or funded qualifications.
Per 2022 comprehensive inspection: Staff received a continuous training programme... Induction for staff new to the care industry included attaining the Care Certificate.
Gaps in medication records like missing protocols for pain relief and inaccurate audits.
We identified where some people who received 'as required' medicines, such as pain relief, did not have protocols in place... Medicines management audits... had not identified the minor issues we found.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews