Working at Garrett House Residential Home Limited

There were systems in place to reduce the risks of avoidable harm and abuse. Where incidents and accidents had happened, these were reviewed, and systems implemented to reduce future risks. People received their medicines when they needed them.

A staff member told us, 'I am happy here, I love it. We all help each other and are supportive, it is a great place to work.'

People told us the staff were available when they needed them, and call bells were responded to promptly. However, another relative stated, 'Sometimes there is a short delay in their responding to the call.'

Staff confirmed they were provided with the training they needed. A staff member said, 'I have always been given adequate training...' There were records of staff 1 to 1 supervisions... but said they spoke with staff regularly. They assured us these would be undertaken.

Staff member told us, '[Registered manager] has no qualms about getting stuck in as part of the team. [Registered manager] has great leadership and I feel so happy that the home is going in the direction all the staff and management team want it to go.'

There was a programme of group activities planned... During the morning... adult colouring... During the afternoon... moving to music... quizzes, bingo, art and craft... However... 'Lack of activities or general stimulation...'