Working at Garlands Residential Care Home Limited

There was no clear process in place for staff to record incidents which would allow learning from any incidents that occurred. We did note that the medication audit did not allow the provider to review times between doses and rotation of patches.

Staff told us that it was hard at times due to being short staffed, but that they all work well together and all support each other. Staff reported that the provider had gone the extra mile and supported them during challenging times.

We found that supervisions and appraisals were not carried out consistently, the ones that were completed we found to be very basic with no monitoring of staff concerns and little support for staff well-being.

During our site visits, we observed activities taking place with a number of people. We received some feedback from people that at times they were occasionally bored and there was not enough to do.