Working at Garland House
Garland House, 2 Garlinge Road, Tunbridge Wells, TN4 0NR
Operated by Davis Care Limited
20 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Stable staffing and a family atmosphere with supportive management, but poor medicines storage monitoring and basic activities hold it back."
Safety & Risk
4/10
!
Per 2019: 'storage area temperatures were not monitored, and stocks of people's medicines could not always be accurately checked'
Staff Culture
6/10
✓
Per 2019: 'I enjoy my work... proper family atmosphere... Staff morale is good; we work well as a team and have each other's backs'
Staffing Levels
7/10
✓
Per 2019: 'The staff are all regulars... We're never short staffed. There's always enough time... to sit and spend some quality time with the residents'
Training & Dev
6/10
✓
Per 2019: 'Staff received an induction... Care Certificate... training in areas relevant... regular one to one supervision'
Management
6/10
✓
Per 2019: Staff said 'The manager's lovely; the nicest boss I've ever had... easy to talk to' but 'medicines audits... were not robust in identifying these issues'
Programmes
5/10
!
Per 2019: 'flower-arranging, chair-based exercise classes, quizzes and games, as well as visits from external entertainers'; 2021: 'socially distanced activities, such as creative sessions'
Points to consider
Medication storage temperatures weren't monitored regularly and leftover stocks weren't always recorded properly, risking mistakes with people's medicines.
storage area temperatures were not monitored, and stocks of people's medicines could not always be accurately checked to ensure they were correct.
No activities coordinator or specialist programmes, just basic group activities like quizzes, exercises, flower arranging and occasional entertainers.
flower-arranging, chair-based exercise classes, quizzes and games, as well as visits from external entertainers such as singers and a dancing dog show.
Only standard induction, basic training and supervisions, no specialist courses or funded qualifications for career growth.
Staff received an induction when they started work... Care Certificate... training in areas relevant to people's needs, including periodic refresher training... regular one to one supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews