Working at Garfield House Care Home

Medication not handled safely with problems like missing dates on opened medicines and no thickening powder stock putting people at risk.

Medicines were not always managed safely. We found liquid medication, creams and gels were not dated when opened... One person had no stock of thickener in place.

Regular agency staff needed and some care workers say not enough people on shift to give residents the attention they need.

there was regular use of agency to achieve this... 'I think there is not enough staff... you can't give the residents the attention they need.'

Supervisions for staff not happening regularly as required so support and development might be patchy.

Staff supervisions were not always taking place in line with the providers policy... some staff had not had a supervision since before the service had split.